Shipping policy

1. General Shipping Information (Applies to All Orders)

At Lifeved, we are committed to ensuring a clear and efficient delivery process. This policy explains how orders are shipped from our platform. Please note that the shipping process differs depending on whether the product is sold by Lifeved directly or by a Third-Party Seller.

  • Customer's Responsibility: You are responsible for providing a complete and accurate shipping address, including the pincode and a valid contact number. We are not liable for delivery delays or failures resulting from an incorrect address provided by you.

  • Address Changes: We cannot change the shipping address once an order has been dispatched.

2. Shipping Process by Seller Type

A. For Products Sold Directly by Lifeved ("Lifeved Products"):

These are products sourced and shipped from our own inventory.

  • Processing Time: Orders are typically processed and dispatched within 1-2 business days (Monday-Friday, excluding public holidays).
  • Delivery Timelines: While we aim for prompt delivery, please note that all timelines are estimates:

    • Standard Delivery: 5-7 business days from the date of dispatch.
    • Custom/Made-to-Order Items: May take up to 10-13 business days.

  • Shipping Charges: All applicable shipping charges will be calculated and clearly displayed at checkout before you complete your payment.

B. For Offerings by Third-Party Sellers:

These are products or services sold and fulfilled directly by independent sellers on our platform.

  • Seller's Responsibility: The Third-Party Seller is solely responsible for processing, packaging, and shipping their own products.

  • Variable Timelines: Processing and delivery times are set by the Seller and will vary. Please refer to the specific product page for estimated timelines provided by the Seller.

  • Direct Communication: For any specific shipping questions about a Third-Party Offering (e.g., status, packaging), please contact the Seller directly through the contact information available on their profile or product page.

3. Policies for All Physical Shipments

  • Order Tracking: Once an order is shipped (either by us or a Third-Party Seller), you will receive an email and/or WhatsApp message with the tracking number and courier details.

  • Delivery Delays: We are not liable for delays in delivery due to circumstances beyond our control, such as natural disasters, adverse weather conditions, logistical disruptions from courier partners, or regional public holidays.

  • Undeliverable Orders (RTO): If an order is returned to us or the Seller because of an incorrect address or because the recipient was unavailable, the customer will be responsible for paying the re-shipping charges.

  • Damaged Shipments: If you receive a package that appears visibly damaged, please do not accept it from the courier. If you discover the product is damaged after opening, you must follow the process outlined in our Return and Exchange and Refund Policy, which requires providing a mandatory unboxing video within 48 hours.

4. Delivery of Digital Products

For digital products like courses, reports, or e-books:

  • Instant Access: Most digital products are delivered instantly. You will receive an email with access immediately after your payment is confirmed.

  • Custom Digital Products: For any personalized reports or services, please allow 1-3 business days for delivery to your email address.

  • Non-Receipt: If you do not receive your digital product, please first check your email's spam/junk folder. If it's not there, contact us with your order details for assistance.

5. Customer Support

For general questions about our shipping policy or for assistance with an order sold by Lifeved, please contact our team at lifeved456@gmail.com.

6. Changes to This Policy

Lifeved reserves the right to update or modify this Shipping Policy at any time. The updated policy will be effective upon posting on the Site.